Job Overview
We are seeking a dynamic and experienced Shop Manager to oversee daily operations within our retail environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Shop Manager, you will be responsible for managing staff, driving sales, and ensuring that the shop runs smoothly and efficiently. Candidate must be over the age of 25 to be insured in delivery vehicle & must be fit & healthy to load & unload stock on truck.
Responsibilities
* Lead and supervise a team of staff, fostering a positive and productive work environment.
* Oversee daily operations, including inventory management, merchandising, and sales strategies.
* Develop and implement effective sales plans to achieve targets and enhance customer satisfaction.
* Maintain high standards of customer service by training staff in communication skills and phone etiquette.
* Manage administrative tasks such as scheduling, payroll, and reporting to ensure efficient shop operations.
* Utilise organisational skills to maintain an orderly shop layout and optimise product placement for merchandising.
* Monitor team performance, providing feedback and guidance to encourage professional development.
* Engage with customers to understand their needs and preferences, enhancing the overall shopping experience.
Qualifications
* Proven experience in retail management or a similar supervisory role.
* Strong leadership abilities with experience in team management and motivating staff.
* Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
* Bilingual or multilingual capabilities are highly desirable to cater to a wider customer base.
* Proficient in time management and organisational skills to handle multiple tasks efficiently.
* Familiarity with sales management techniques and merchandising principles is advantageous.
* Administrative experience is preferred for handling operational duties effectively. If you are passionate about retail management and possess the necessary skills to lead a successful team, we encourage you to apply for this exciting opportunity as a Shop Manager.
Job Types: Full-time, Permanent
Pay: From £31,500.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person
Application deadline: 14/09/2025
Reference ID: Manager