Job Description
Learner Engagement Advisor
Location: Staffordshire
Position Type: Full-time
Reports to: Head of Recruitment
About the Role
We are seeking an experienced and motivated Learner Engagement Advisor to join a growing team supporting adults into learning and employment. This role involves recruiting learners onto a range of training and pre-employment programmes, delivered across multiple sites. You’ll build strong working relationships with Job Centre Plus (JCP) staff, referral partners, and local employers, to identify prospective learners and guide them onto the most suitable training route.
You will be responsible for assessing learner needs using a full range of Information, Advice and Guidance (IAG) tools, supporting them to progress into work, apprenticeships, or further education.
Key Responsibilities
Learner Engagement and Recruitment
* Build rapport with Job Centre Plus staff, community services, and referral partners
* Identify and recruit prospective learners onto suitable training programmes
* Deliver IAG using tools such as Training Needs Analysis, skill checks, SMART planning and employability assessments
* Enrol learners onto courses and provide ongoing support to improve employability
* Promote programmes and increase learner recruitment across all delivery areas
* Match candidate skills to training and job opportunities
* Conduct telephone interviews and shortlist suitable learners
* Track learner progress and maintain regular communication
Employer Engagement and Business Development
* Develop links with local employers to create progression routes for learners, including Sector Based Work Academy Programmes
* Work with Business Development Managers to source job vacancies and promote opportunities
* Use social media and recruitment platforms to advertise roles and build employer relationships
* Attend client meetings, cold call prospects and promote services
* Prepare CVs and correspondence to submit to employers on behalf of learners
Site-based Delivery and Target Achievement
* Visit JCP offices regularly to maintain visibility and promote training offers
* Meet learner recruitment targets through enrolment and course matching
* Conduct outreach and marketing activities, including presentations to JCP and other agencies
* Support learners to develop motivation and employability behaviours
* Ensure vacancies are linked to courses and learners are supported into employment
Caseload Management and Administration
* Deliver a personalised and positive experience for each learner on your caseload
* Track recruitment performance by site and take action where referrals are low
* Maintain accurate records and ensure all paperwork is audit compliant
* Support with venue booking, course preparation, and coordination of delivery logistics
* Update learner databases and collate course documentation including certificates and results
Person Specification
Qualifications
* Level 2 qualification in Information, Advice or Guidance – Desirable
Knowledge and Experience
* Experience recruiting adults in the further education or adult skills sector – Essential
* Skilled in delivering IAG and supporting progression into employment – Essential
* Proven track record working with JCP and external referral agencies – Essential
* Understanding of the government’s support agenda for unemployed individuals – Essential
Skills and Competencies
* Excellent verbal and written communication – Essential
* Ability to build rapport and maintain productive working relationships – Essential
* Good IT skills, including Microsoft Word, Excel, and CRM/database systems – Essential
* Able to motivate others and overcome barriers to engagement – Essential
* Commitment to equal opportunities and community education – Essential
Safeguarding Commitment
* Motivation to work with children, young people, and vulnerable adults
* Ability to maintain appropriate boundaries and professional relationships
* Emotional resilience in working with challenging behaviours
* Understanding of and commitment to safeguarding protocols
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