Brynna Road, Pencoed, Bridgend CF35 6PD, UK
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Competitive (DOE)
Contract: Full-time, Permanent
The Role
As a QSR Account Manager, you will take ownership of key customer accounts, managing orders, enquiries, and relationships while driving performance and continuous improvement.
This role is ideal for someone who thrives in a high‑volume, fast‑moving environment and enjoys balancing customer service with commercial outcomes.
Key Responsibilities
* Own and develop assigned QSR customer accounts, acting as the primary day‑to‑day contact
* Build strong relationships and develop a deep understanding of customer requirements
* Manage customer orders, enquiries, and complaints, ensuring efficient and timely resolution
* Drive account growth by identifying and converting sales opportunities
* Support new product listings and increase product uptake across accounts
* Maintain proactive communication and strong customer engagement
* Set, track, and deliver account performance against KPIs, budgets, and targets
* Collaborate with internal teams to support forecasting, demand planning, and service delivery
* Identify and elevate risks to minimise disruption and protect service levels
* Contribute to continuous improvement initiatives to enhance efficiency, service, and margin
You Will Be
* Experienced in internal sales, account management, or a customer‑facing commercial role
* Ideally from a B2B, foodservice, manufacturing, or high‑volume environment
* Commercially aware, with an understanding of pricing, margin, and performance metrics
* Highly organised, with the ability to manage multiple priorities effectively
* A strong communicator with excellent relationship‑building skills
* Proactive, solutions‑focused, and confident handling challenges
* Comfortable working in a fast‑paced, dynamic environment
Benefits
At Coppice, we operate as one team, built on integrity, accountability, and continuous improvement.
* A values‑led business with a strong focus on customer experience
* Opportunity to play a key role in commercial growth and service delivery
* Collaborative environment with cross‑functional exposure
* A business committed to innovation, sustainability, and operational excellence
If you’re a commercially driven professional looking to take ownership of key accounts in a fast‑paced environment, we’d love to hear from you.
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