Job Posting End Date: February 27 Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive. The role What will you be doing? At Unum UK we are looking for a Support Specialist to support with new and existing business across our health product range (both dental and health cash plan), servicing larger clients and Key Brokers to strengthen and grow the relationships. This role sits within Distribution’s Client Partnerships Health team and is a bridge between the existing and new business Distribution Health teams, clients, brokers, and operations, ensuring strong relationship management, retention and renewal strategies and supporting sales growth with existing clients. It also combines support for smooth onboarding, proactive pipeline management, effective campaign execution, administrative precision, and commercial awareness to drive growth and support the business plan. What will you bring? Key Accountabilities: Client & Broker support: Be contact for specified clients and brokers, handling queries, training, and relationship building. Quotations & proposals: Support large client Dental & Health Plan quotes, cleanse data, and support client presentations and RFPs. Client renewal pipeline management: Track renewal schedule, and opportunities for sales to existing clients, in Salesforce; produce monthly reports on quoted/lost business. Campaign & marketing support: Collaborate with marketing to design, implement, and evaluate client campaigns. Retention & growth: Support renewals, upsell/cross-sell opportunities, and win-back strategies for lost cases. Competitor & market analysis: Gather insights, track trends, and contribute to maintaining a market-leading product. Collaboration: Work closely with both new and existing business Health teams, Sales Consultants, Account Managers and Operational Teams to deliver consistent and high quality customer service. Reporting & meetings: Produce management information for internal/external use and participate in weekly team reviews. Required Knowledge and Skills: Strong customer focused experience, ideally in a business-to-business environment, with excellent communication and interpersonal skills. Experience of working with brokers and clients in the UK health insurance market would be valuable Excellent prioritisation, planning and organisation skills. Strong administration and IT skills, including MS Office. Ideally based in Hampshire/Surrey/South-East, this role will enable working from home with periodic attendance at offices in Dorking/Basingstoke/London UK and may involve some UK travel. You may be required to work outside of normal core hours from time to time. LI-MD1 Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. Company: Unum UK