Senior Claims Handler - Specialty Casualty & Property
Location: London or Chelmsford (with flexibility to travel)
Salary: £70,000 per annum
An established Specialty Casualty & Property Claims team is seeking an experienced and driven Senior Claims Handler to join a high-performing, collaborative environment.
This is an excellent opportunity for a claims professional who thrives on delivering outstanding client service, enjoys managing complex claims end-to-end, and wants to make a genuine impact on claim outcomes.
The Role
Working closely with clients and brokers, you will provide high-quality, professional claims advice and manage claims from initial notification through to final resolution. You will play a key role in guiding clients through what can be a challenging and stressful time, ensuring expectations are managed and outcomes are optimised.
Youll be part of a team of like-minded professionals who are committed to excellence, continuous improvement, and delivering best-in-class service.
Key Responsibilities
* Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution
* Advise and regularly update clients on claim progress, key developments, and next steps
* Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process
* Provide clear, technically sound advice to clients at every stage of the claim
* Balance client expectations with empathy, professionalism, and commercial awareness
* Maintain accurate claims records and ensure systems are fully up to date
* Produce claims data and statistics in line with agreed service level agreements
* Continually develop and maintain technical knowledge of insurance, legislation, and market practice
About You
* Proven experience handling Casualty claims within the London Market
* Strong background in insurance with a specialist claims handling focus
* Cert CII or Dip CII qualification desirable (or working towards)
* Educated to GCSE level or equivalent
* Excellent communication and stakeholder management skills
* Highly organised, analytical, and client-focused
* Able to identify potential risks and escalate appropriately, following internal processes
* Eligible to work in the UK
Whats on Offer
* A supportive, collaborative team culture
* Clear and achievable career progression pathways
* Ongoing professional development and training opportunities
* The chance to work on high-quality, complex claims with respected clients
If you are a dedicated claims professional with a passion for delivering exceptional service and developing your career within a specialist claims environment, this could be the ideal next step.
Apply now to find out more.
Contact Expert:
Joe Cappalonga, Senior Consultant on
Email: