Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.
Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
Theatre Royal Brighton is Grade II* listed and one of the oldest theatres in the UK. First established in 1764 and on its current site since 1807, it has been in almost continual operation to the present day. This iconic theatre welcomes 200,000 people a year through its doors to more than 300 performances. Five minutes from the beach and situated in the heart of the city, we offer a packed and varied programme of incredible shows plus a full schedule of amazing creative learning activities. Theatre Royal Brighton has played host to all the greats: Kean, Thorndike, Dietrich, Olivier, McKellen and many more.
We offer the following benefits for our Customer Experience Team Members:
1. myStrength Mental Wellbeing App
2. WeCare Support Services
3. Theatre Tickets (Subject to Availability)
4. ATG+ Card
5. Staff Discounts
6. Pension
7. Access to ToothFairy - Dental access and guidance from home
While there will be availability for shifts throughout the week, we are looking for new team members with regular availability on Fridays, weekends and evenings.