Job Title: Service/Aftersales Advisor (Car Dealership)
Location: Newcastle
Department: Aftersales
Salary: £28,000 + Bonus
Full Time and Permanent – Mon-Fri & every other Saturday Morning
Our client is looking for a Aftersales Service Advisor to join their Newcastle Team.
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
Drive the standard in customer care with the diverse customer base.
Manage the relationship between customer and dealership.
Manage the service process effectively.
Go beyond process in delivering exceptional customer service.
Deliver effective value-added sales solutions to customers to promote the wide range of our clients products ethically and services.
Additional base salary is available depending on experience.
To apply for this exciting role, please submit your full CV to Grant at
Requirements
Drive the standard in customer care with the diverse customer base.
Manage the relationship between customer and dealership.
Manage the service process effectively.
Go beyond process in delivering exceptional customer service.
Deliver effective value-added sales solutions to customers to promote the wide range of our clients products ethically and services.