We are looking for a crew member to help with the operation of our vessels in the Medway and Thames. The vessels provide excursion-based tours from Queenborough, Chatham, Southend, and Rochester and undertake excursions on our Estuary and river tours.
The position comprises of contracted minimum 35 hours on an averaged monthly basis. The contract includes paid breaks, holidays, and access to opt into the HM Government pension plan.
As a seasonal operation, the role's tasks will fluctuate with more vessel-based operations likely in festive or seasonal periods.
All applicants will require all STCW training for Fire Fighting, First Aid, and Sea Survival. The role will report to the Managing Director, and a full induction and training on each vessel within the fleet will be provided prior to fulfilling the role with the existing Jetstream Tours crews. Applicants are to make themselves available for induction days at the beginning of the employment.
Staff are involved in the promotion, product development, and sales of tickets. The role's responsibility includes active document management, maintenance, and cleaning of assets and equipment as part of the role. As close engagement with customers is required daily, clear communication, good cash handling, problem-solving, and crowd management skills are required. Successful applicants should always conduct themselves appropriately as representatives of Jetstream Tours.
Full duties include but are not limited to:
* Assist in maintaining the company’s and the company vessel’s documents as prescribed in accordance with the company safety management.
* Assist inspections of the vessel by MCA/MECAL or other authorised persons.
* Ensure passenger welfare by monitoring and maintaining:
* passenger access and egress, gangway operations, and passenger cabin spaces.
* Vessel security.
* Assist in briefing and/or training new crew and assisting in safety matters.
* Assist the Master in his/her duties or work with the crew as master in the completion of their own duties (based on qualifications).
* Ensure health and safety priorities are followed in the execution of their duties.
* Ensure they and their crew are familiar with and trained in emergency procedures and that results are recorded.
* Assist in sales and promotion of the company’s services at events and to the public.
* Operate the bar in compliance with license and/or security on board.
* Account for all revenue and deposit as per daily instructions.
* If a key holder, ensure vessels and piers are locked accordingly and keys kept safe from misuse.
* Assist in planning future tours and work, scheduling, and maintenance.
* Assist in maintenance and drydocking delivery led by Bosun or Managing Director and carry out other duties as required by the Managing Director.
Experience:
You must be eligible to work in the UK.
A minimum of 1 year of marine experience is required. Applicants must hold:
* A valid Medical ML5 or ENG1.
* A valid First Aid, firefighting, and Sea Survival certificates.
* Ideally hold RYA Powerboat level 2.
Location:
You will primarily be based at Queenborough and Rochester, Kent, however, from time to time, you may be asked to join the vessel from other ports including Gravesend and/or Chatham depending on tour departure, overnight berthing, or dry-docking scenarios. Office work will be at the company’s base, currently in Stockbury. Public events attended may be at any relevant site and transport will be arranged accordingly.
You will be required to work Monday to Sunday and will be subject to working hours and rest periods as described in MSN 1854. This will be 3-5 days of any 7.
During summer months (April-October), rosta patterns will be primarily Thursday to Sunday with two shutdown periods scheduled; however, this will be subject to annual review.
During winter months (and when on maintenance), this will be primarily Monday-Friday wherever possible; however, charters may extend into weekends particularly around Christmas and private hires. During such times, rosta may be adapted to give alternative days off.
Rostas will be available at the start of each season and will run for at least a month in advance. Changes by mutual agreement. During shutdown periods, holiday/leave is encouraged.
Holidays
Paid Holidays based on 224 hours.
Holidays must be taken at convenient times to the company and should not be taken during half-term breaks or during the school summer holidays.
If working 4 days a week, 10 hours will be deducted for holiday; if working 5 days per week, 8 hours will be deducted.
Hourly Rate:
The position is salaried and based on 35 hours per week with paid overtime available. Additional hours are subject to the Working Time Directive (MSN 1778), paid at an hourly rate or fixed one-off payment.
Starting rate £12.21 based on skills, certification, and experience. Additional hours available are subject to the Working Time Directive (MSN 1778), paid at an hourly rate or fixed one-off payment.
If called in for a private hire commencing after 1900, a minimum payment of 10 hours will be made.
Additional Benefits:
Driving allowance & access to company vehicles. Volunteering opportunities.
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