Job Description
Job Title: Training & Enablement Specialist
Salary: Dependent on experience
Location: Darlington
Employment Opportunity: Permanent
At CameraMatics, we are transforming fleet safety through AI-powered technology - helping organisations reduce risk, improve driver behaviour, and unlock meaningful operational insights.
As we scale across the UK, Europe, and North America, delivering a consistent, high-quality enablement experience is key to ensuring customers quickly realise value and maximise adoption.
We are looking for a forward-thinking, creative, and customer-focused Training & Enablement Specialist to join our team. This role is responsible for the design, delivery, and continuous improvement of training programmes for both internal teams and external customers, working closely with the Training & Enablement Manager to drive product understanding, adoption, and scalable enablement.
Key Responsibilities
Training Delivery & Customer Impact
· Deliver engaging training to external customers (onsite and virtual) and internal teams across Customer Success, Sales, and Support
· Adapt delivery to suit a range of audiences, from drivers to senior stakeholders
· Drive product adoption, confidence, and measurable customer outcomes
LMS Ownership & Learning Experience
· Collaboratively own and manage CameraMatics’ internal and external Learning Management Systems within the Training team
· Develop structured, scalable learning pathways for onboarding and ongoing adoption
· Maintain accurate, accessible, and up-to-date content aligned with product changes
· Monitor engagement and effectiveness metrics to improve learning outcomes
Content Creation & Enablement Innovation
· Design and develop impactful learning content (e-learning, videos, guides, playbooks)
· Translate complex technical concepts into clear, user-friendly materials
· Apply modern learning approaches such as microlearning and digital-first delivery
Customer Enablement & Adoption
· Partner with CSM’s to support onboarding and post-go-live adoption
· Deliver targeted training for enterprise and multi-site customers
· Identify adoption gaps and address them through focused enablement
Internal Enablement & Alignment
· Support onboarding and continuous enablement of internal teams
· Ensure consistency in product knowledge and messaging across teams and regions
Continuous Improvement & Insights
· Gather feedback and use LMS data to improve training effectiveness
· Track key metrics such as engagement, completion, and impact
· Share insights with Product & Customer Success to enhance the customer experience
Key Relationships
· Customer Success Managers (primary stakeholders)
· Sales & Commercial Teams
· Product & Engineering
· Operations & Support
Success Metrics
· Increased LMS engagement and completion rates
· Improved customer adoption and product usage
· Reduced repeat support and training needs
· Positive customer and internal feedback
· Faster time-to-value and improved onboarding outcomes
Skills & Experience
Essential
· Experience in training, enablement, or L&D within a SaaS or fast-paced tech environment
· Strong facilitation skills (in-person and virtual)
· Experience with LMS platforms
· Excellent communication and stakeholder management skills
· Ability to simplify complex concepts into clear training
· Strong organisation and ability to manage multiple priorities
Desirable
· Experience in fleet, telematics, or transport technology
· Spanish language skills (professional working proficiency)
· Experience supporting enterprise or multi-site customers
· Familiarity with digital learning tools (e-learning, video, etc.)
What We’re Looking For
· Customer-focused with a passion for delivering value
· Creative and innovative approach to learning
· Proactive and solutions-oriented
· Comfortable in a fast-growing environment
· Data-driven, with a focus on measurable outcomes