Self-Pay | Administrator | Competitive salary plus excellent benefits | Permanent - Full time | St Mellons | Cardiff
Our new Patient Support Centre based in St Mellons is recruiting for a Self-Pay Administrators to join their new Sales team. We are looking for candidates who demonstrate excellent customer service skills and a confident approach to handling a variety of systems
Full training will be provided and this is a real opportunity to commence your healthcare career.
The purpose of the Self-Pay Advisor is to manage all Self-Pay patient enquiries, convert warm leads into appointments in order to meet key performance targets demonstrating excellent communication skills as well as a positive and proactive customer focused approach.
Duties and responsibilities
1. Handling own enquiry workload effectively
2. Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
3. Working to agreed KPIs with positive and proactive customer-focused attitude
4. Convert warm leads into appointments/sales in order to meet key performance targets
5. Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
6. Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
7. Demonstrate excellent communication, interpersonal and relationship building skills
8. Utilising a variety of systems that support the prioritization and managing of your workload
Who we're looking for
9. Strongly target motivated
10. Customer Service focused
11. Confident approach to handing a variety of systems
12. Enjoys working in a collaborative, fast paced team environment
13. Be able to work effectively within their HUB while operating within a national sales framework
14. Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Working Hours: Monday - Friday 8am - 19:00, Saturday 8am-4pm. 37.5 hours per week
Contract Type: Permanent
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
15. 35 days annual leave inclusive of bank holidays
16. Employer and employee contributory pension with flexible retirement options
17. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
18. Free Bupa wellness screening
19. Private medical insurance
20. Life assurance
Please see the attached benefits leaflet for more information.