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Operations Executive – Kraft Heinz Full Time Permanent, Woking
Client: Acosta
Location: Woking, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 5a078892e2a2
Job Views: 2
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Role Details
Job Title: Operations Executive
Reporting to: Operations Manager
Salary: Competitive
Bonus: Performance Related Bonus
Main purpose of role:
The Operations Executive role is at the heart of the Administrative process within each Account. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs.
Key Tasks and Responsibilities
Administration & Data Management
* Daily download of retailer sales data
* Management of master data in line with standard process, ensuring accuracy
* Forward enquiries to relevant contacts
* Update and maintain attendance logs and contact details
* Cover reception desk as needed
* Support holiday cover for the Operations team
* Assist field managers with booking meetings, accommodation, and flights
Technical Support
* Support script loading in line with client objectives
* Assist with software issues using Service Now
* Validate updates to Field Execution Tool via testing
* Communicate updates and impacts to users
Fleet Management
* Main contact for fleet queries
* Maintain driver and vehicle lists in C-track
* Support hire car bookings and management
* Assist with accident procedures
Call File Management
* Ensure call details are accurate and updated
* Support call file changes as needed
* Use Geoplan territory planning tool
Reporting
* Complete basic reports with formulas like VLOOKUP
* Export data from 360 and prepare for use
Account Briefing Support
* Produce and distribute account activity briefs
* Compile visual aids and training materials
* Set up relevant information in systems
Client Communication
* First point of contact for operational queries
* Manage client operational requirements
New Business Support
* Assist with new projects as needed
Client Review Presentations
* Help build quarterly review presentations
* Analyze operational data for relevance
* Create PowerPoint presentations
Financials
* Handle fuel reconciliation, expenses, and driver deductions
* Manage credit card reconciliations and payroll deadlines
Strategic Direction
* Participate in strategic planning
* Propose improvements to processes
Other Requirements
* Minimum of 1 field visit and 1 meeting per quarter
* Follow company policies and health & safety regulations
* Complete mandatory training on time
* Adhere to GDPR policies
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