Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months. A field-based role covering sites in Cambridgeshire & surrounding areas. Salary circa £40k plus bonus & car. Duties and Responsibilities Contract Management: * Putting in place standard service monitors for assigned contracts. * Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements. * Developing relationships with key personnel to create opportunities to introduce new products and services. * Establishing effective communication at all levels within the customer's organisation. * Represent my client at contract & user group meetings with the assigned customer. Operations * Organising and managing the CDT to complete daily distribution requirements. * Liaison with the customer services to ensure that customer requirements are met in full. * Ensuring all activities are carried out in line with the company's written procedures. * Recruitment of CDT members. * Facilitating training and development of CDT members. * Performance appraisals and discipline in line with company procedures. * The management of urgent deliveries. * Monitoring and collation of customer feedback. * Managing holiday cover for all subordinates. * Ensuring that every delivery is accompanied by clear and accurate paperwork. Quality * Working with the key stakeholders to create a quality driven environment. * Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies. * Carrying out internal audits as requested by the Quality Manager. * Liaison with Customer Services to correct identified problems. Management Information * Establishing measurable performance targets. * Monitoring and reporting performance against defined performance standards. * Monitoring and reporting all additional costs incurred outside budget. * Summarising management information for daily, weekly and monthly reports using the prescribed systems. Mandeville is acting as an Employment Agency in relation to this vacancy