About the Business
LexisNexis Risk Solutions is the essential partner in risk assessment. Within our Business Services vertical we offer solutions that help businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our offerings tackle Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.
About the Team
Customer Engagement is a centre of excellence for the LexisNexis® RiskNarrative® product, delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention and compliance across the entire customer journey.
About the Role
You will support the ongoing management and optimisation of existing RiskNarrative customers. You will coordinate and deliver technical and operational activity, working cross‑functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities
* Deliver an outstanding customer experience to maximise customer value and ROI from RiskNarrative.
* Manage a portfolio of customers and ensure all strategic engagement services deliverables are met.
* Be an expert in RiskNarrative’s product suite and bespoke customer use cases, providing valuable insight and guidance.
* Identify optimisation opportunities through regular reviews, analyse data to drive insights, and present findings to customers.
* Collaborate with customers to understand specific business needs and confirm solutions meet their ongoing objectives.
* Define, build and deliver strategic roadmaps aligned with business goals, working closely with Account Management.
* Lead regular configuration, optimisation, training and delivery projects.
* Collaborate with cross‑functional teams to represent customer needs and develop solutions.
* Deliver regular strategic service reviews on performance and tracking against objectives to customers and internal stakeholders.
Requirements
* Experience in a similar role (customer engagement/success on SaaS platforms), managing technical projects.
* Exceptional technical or analytical experience, confident working with APIs, SQL, etc.
* Expert customer relationship skills with a client‑first approach to stakeholders.
* Problem‑solving and investigative skills with high attention to detail.
* Able to handle multiple streams of work simultaneously.
* Adaptable to rapidly changing requirements with a positive attitude.
* Deliver deadlines while maintaining an exceptional customer experience.
* Experience in the financial crime & fraud sector is beneficial but not essential.
Benefits
* Generous holiday allowance with the option to buy additional days.
* Health screening, eye‑care vouchers and private medical benefits.
* Well‑being programs.
* Life assurance.
* Access to a competitive contributory pension scheme.
* Save As You Earn share‑option scheme.
* Travel season ticket loan.
* Electric vehicle scheme.
* Optional dental insurance.
* Maternity, paternity and shared parental leave.
* Employee assistance programme.
* Access to emergency care for the elderly and children.
* RECARES days to support charities and causes.
* Employee resource groups with dedicated time for volunteering.
* Extensive learning and development resources.
* Employee discount scheme via Perks at Work.
EEO Statement
We are an equal‑opportunity employer: qualified applicants are considered and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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