Overview
Technical Claims Lead – Property
Southampton / Hybrid / Remote (UK)
An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation.
This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters.
Role
You’ll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you’ll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision‑making throughout the lifecycle of a claim.
Key Responsibilities
* Act as the technical referral point for coverage, policy interpretation, disputes and complex claim strategy
* Provide technical input on commercial and complex losses
* Review and quality‑check adjuster reports prior to client submission
* Support internal and external audits, QA activity and file reviews
* Mentor and develop adjusters through coaching and technical guidance
* Handle escalations, complaints and service issues
* Manage complex property and commercial claims end‑to‑end
* Set and review reserves and support variance analysis
* Produce clear, robust technical reports for insurers, audits and litigation
* Control scopes, estimates and invoices to ensure cost accuracy and value
* Manage contractors, surveyors and suppliers
* Identify recovery, contribution and subrogation opportunities
* Ensure compliance with FCA, client and internal quality standards
What we’re looking for
* Minimum of 5 years’ experience within property claims or a closely related field
* Strong technical knowledge of property insurance, including all‑risks and peril‑based policies
* Experience handling complex or commercial losses
* Confident decision‑maker with strong analytical and problem‑solving skills
* Collaborative, professional and proactive approach
* ACILA qualification or progress towards it is preferred but not essential
What’s on offer
* Discretionary bonus
* 25 days annual leave plus an additional day for your birthday
* 5% contributory pension
* Private healthcare and 24/7 GP access
* Enhanced family leave and sick pay
* Cycle to work and electric vehicle schemes
* Life assurance and wellbeing support
* Long‑term career development and progression opportunities
* A collaborative environment where technical input and continuous improvement are genuinely valued
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