Overview
EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (inc Emergency Services Network). Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. Positive/Negative perception/PR of Network performance/customer experience.
Responsibilities
* Perform detailed analysis of network performance and customer experience in a given geographical area.
* Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
* Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
* Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
* Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
* Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
* Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
* Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
* Use advanced data analytics skills to drive improved ways of working.
* Support regional manager as required to complete priority tasks.
Qualifications and Experience
* Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge in LTE and 5G.
* Ability at making decisions in ambiguous situations using incomplete information.
* Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
* Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
* Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
* Drive survey analysis including layer 3 message drill down and diagnostics.
Nice to Have
* Data Analytics and the ability to process and investigate large datasets.
* Experience of using Atoll or similar Network planning tools.
* The use of and interpretation of network performance KPI's.
* Assisting in the development of processes and methodologies relevant to the evolution of Mobile Network RAN optimization and performance.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* Life Assurance Cover
* Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
* Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer's leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
#J-18808-Ljbffr