Job Description
Location: Horsham Role: 3rd line Service Desk EngineerSalary: £45,000 DOE
We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments.
You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies.
Key Responsibilities
* Provide high-quality 3rd line support for complex technical incidents escalated from the service desk.
* Deliver and support various infrastructure-related projects.
* Independently manage and deliver small-scale projects.
* Monitor, maintain, and enhance the infrastructure environments of multiple clients (300+ networks).
Essential Technical Skills
* Microsoft Windows Server (2008-2022/2025)
* Microsoft Exchange
* Active Directory Services
* Microsoft Office 365 (including SharePoint, Intune, and Entra)
* Microsoft Desktop OS (Windows 10/11)
* Virtualization
* Networking & Security
* Storage & Scripting
Attributes
* Strong troubleshooting and problem-solving skills
* Experience working within a Managed Service Provider (MSP) environment
* Ability to manage and prioritize multiple tasks effectively
* Excellent communication skills with both technical and non-technical stakeholders
* Passion for learning and staying up to date with emerging technologies
Why Join Us?
* Be part of a forward-thinking, collaborative, and supportive team
* Access to ongoing training, certification support, and career development
* Competitive salary and benefits package
* Discounted healthcare
* Cycle to work scheme
If you are looking for a new challenge in a fun and collaborative working environment, this is the role for you.
Please apply now with an up-to-date CV to be considered.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.