Roche is committed to a culture that values personal expression, open dialogue, and genuine connections, where you are valued for who you are and can thrive both personally and professionally. Join Roche to contribute to preventing, stopping, and curing diseases and to ensure access to healthcare for today and future generations. Every voice matters.
The Position
Are you looking for an exciting opportunity in a highly impactful support role? Would you like to work with a team of experts to make a tangible difference across high-profile customer accounts where what you do truly matters?
This Field Service Engineer position supports customers in the Central East region of the UK (e.g., Derby, Nottingham, and Lincoln). You will join a proactive and dedicated team of specialists within Applications, Information Solutions, and Engineering, delivering a whole-solution approach to provide exceptional customer support.
The Opportunity
As part of our team, you will deliver comprehensive technical and operational support for cutting-edge medical diagnostic equipment in a 7-day service model.
Your responsibilities will include:
* Implementation and Support: Installing, configuring, and maintaining Roche’s diagnostic equipment across NHS/University labs and private service providers
* Proactive Maintenance: Engaging in planned preventative maintenance, coupled with real-time troubleshooting and repairs to ensure operational excellence
* Customer Training and Collaboration: Enhancing customer confidence through training sessions and consultative services
* Reactive and Analytical Support: Contributing through fault diagnosis, technical reviews, and administrative duties to build efficiency and reliability in customer operations
* Relationship Building: Acting as a Roche Diagnostics ambassador with professionalism and ensuring trust-based, long-term partnerships with customers
Who you are
We’re looking for resilient, resourceful, and customer-focused individuals who thrive in a high-paced, evolving environment. Ideal candidates will bring the following:
* A qualification equivalent to HNC/HND or higher in Electrical/Mechanical Engineering (preferred)
* A strong track record in servicing high-value capital equipment
* Robust analytical and problem-solving skills, with comfort working with technical, scientific, and numeric data
* Customer-first mindset: A confident, professional demeanor, paired with the ability to foster productive relationships and navigate complex environments effectively
* Demonstrated ability to excel within multi-disciplinary teams, delivering tailored solutions that meet customer needs
About Roche
A healthier future drives us to innovate. Our global team of more than 100,000 employees is dedicated to advancing science and ensuring access to healthcare today and for generations to come. Our efforts result in millions of people treated with our medicines and billions of tests conducted using Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high to deliver life-changing healthcare solutions with global impact.
Let’s build a healthier future, together.
The statements herein describe the general nature and level of work performed by employees and are not an exhaustive list of responsibilities, duties, and skills required. They do not constitute a contract of employment and are subject to change at Roche’s discretion. Roche is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender identity, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability, or age. We support flexible working arrangements and will consider applicant requests with care.
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