Customer Success Manager
Join to apply for the Customer Success Manager role at Workwell Global.
As the Customer Success Manager, you’ll ensure our service, administration, and onboarding teams deliver an outstanding experience for contractors, clients, and partners. You’ll provide leadership and operational oversight across four service teams, driving performance, efficiency, and quality standards. This role is central to developing people, improving processes, and making sure day‑to‑day service delivery aligns with our wider operational strategy.
What You’ll Be Doing
* Lead and develop people: Coach and support four team managers, fostering high performance and engagement.
* Deliver service excellence: Oversee service channels, administration, and onboarding, ensuring SLAs and KPIs are consistently met.
* Enhance customer experience: Champion a customer‑first culture, review feedback, and collaborate across teams for smooth handovers.
* Drive improvement: Identify and implement process enhancements, maintain compliance, and embed new systems into business‑as‑usual.
* Provide insight: Monitor performance data, produce reports, and use analytics to inform decisions and resource planning.
Qualifications and Experience
* Proven experience managing multi‑team service operations.
* Strong leader who develops and motivates others.
* Understanding of performance metrics and how to drive improvements.
* Clear communicator and builder of strong stakeholder relationships.
* Customer‑centric mindset and thrives on continuous improvement.
* (Bonus) Experience in payroll, contracting, or financial services and familiarity with CRM or telephony systems.
What’s Next
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
* 25 days annual leave (increasing with service) + bank holidays
* Pension
* Health Assured
* Life Assurance
* Cycle to Work Scheme
* Awards
* Long Service Recognition
* Spectrum life
* Annual Pay Review
* Employee Referral
Job Details
£40,000 | Office Based | Mon – Fri 9:00 – 17:30 | Chester | Full Time | Permanent
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