Customer Engagement Manager | Remote / Hybrid | £65,000 DOE
If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship.
Benefits
* Hybrid/Remote working (one day per month in the office)
* 25 days annual leave plus public holidays
* Annual discretionary bonus reflecting company performance and your individual contribution
* Life assurance at 2x basic salary
* Enhanced company sick pay scheme
* Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
* Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
* Free independent financial advice provided annually
* Free will writing service
* Professional membership and subscription fees covered where role-relevant
* Perkbox rewards platform with perks, discounts and a wellbeing hub
Responsibilities
* Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
* Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
* Monitoring platform usage and customer health to identify gaps and proactively support where needed
* Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
* Supporting renewal conversations by evidencing customer progress, usage and operational impact
* Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience
Qualifications
* 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
* Experience managing multiple customer accounts simultaneously across varying levels of complexity
* A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
* Confidence using data and customer insight to guide conversations and identify risks
* Experience working cross-functionally with commercial, technical and delivery teams
* Exposure to public sector, healthcare or other regulated environments is advantageous
If you're ready to take ownership of meaningful customer relationships and help organisations genuinely transform through technology, we'd love to hear from you.
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