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Cx & refunds strategy lead

London
Deliveroo
Posted: 15h ago
Offer description

A leading food delivery service is looking for a Strategy Manager for Customer Experience and Refunds. This hybrid role involves defining consumer policies, enhancing customer experience, and leading project management initiatives. Candidates should possess significant experience in fraud compliance or consulting, advanced analytical skills, and the ability to influence stakeholders. Join a global team committed to creating a diverse and inclusive work environment with real impact.
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