Location: Gerrards Cross - ideally onsite 5 days a week but will consider 1-2 days remote
Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.
Key Requirements
We are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment.
* A minimum of 2 years' experience in second-line technical support
* Experience with service desk ticketing tools (e.g. Jira)
* Proven knowledge and practical experience with:
* Application Support
* SQL
* Windows operating systems
* Databases
* Remote Access Tools
* Excellent interpersonal and communication skills – must be confident and articulate on the phone
* Fluency in English – both spoken and written
* A hands-on, proactive approach to problem-solving and learning
* Ability to work autonomously while remaining a team player
* You must be able to drive as they are not close to a station
Role & Responsibilities
As a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.
Responsibilities include:
* Responding to incoming support calls and tickets within agreed SLAs
* Diagnosing and resolving technical issues, or escalating to the development team where required
* Installing and customising software solutions for new clients
* Maintaining support records via Jira and closing tickets with accurate documentation
* Delivering user training sessions (remotely or on-site)
* Performing quality assurance testing of bug fixes before customer release
* Working closely with internal teams to ensure a smooth client experience and continuous service improvement
* Company Pension Scheme
* On-site Parking
* Commission Scheme
You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.
#J-18808-Ljbffr