Sandown Group is a leading automotive retailer representing prestigious brands across multiple locations in the UK. We are dedicated to transforming the customer experience through excellence, innovation, and a supportive work environment. Our company values growth, development, and long-term careers for our team members.
Omado Jaecoo is gaining traction fast in the UK market, with the Jaecoo 7 leading Chinese car sales in recent months. If you're ready to sell vehicles that combine style, performance, and smart tech this is the role for you. Sandown Group are looking for a Transaction Manager to join the Poole team and represent the full Omado Jaecoo range including the popular Jaecoo 7. You will support customers in exploring these modern, tech-forward vehicles and guide them through the buying process.
The Transaction Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown. Responsibilities will include, part exchange valuations, finance package tailoring and delivering sales results for the branch.
Main Duties and Responsibilities:
Provide class leading customer service
Ensure sales process is adhered to
Distribute and manage lead with sales executive
Have detailed knowledge of every enquiry
Encourage appointments at the showroom
Second face every customer
Ensure follow up after enquiry, in line with Sandown SLAs
Produce finance quotes and proposals
Appraise part exchanges and provide valuations
Assist with the sale of the car, accessories, paint protection and insurance products
Close sales
Report to line manager on deal by deal basis on all income generated
Conduct regular diary reviews
Mentor and develop team of Sales Executives
Identify renewal opportunities from existing Sandown customers
You will require : a high level of attention to detail; be FCA accredited: knowledge of finance and related systems; knowledge of insurance products; Understanding of car valuations and advanced negotiation skills.
The showroom is open from 8.00 - 18.30 Monday to Friday, Saturday 8:30 17:00 and Sunday 10:00 16:00. Weekend work on a rota basis will be required however; a 5-day week will be worked.
Total: 42.5 hours per week
Benefits:
Up to 25 Days annual leave plus bank holidays
Pension Scheme with employer contributions
Employee Assistance Programme
Eye care Vouchers
Cycle to work scheme
£400 Employee referral scheme
Life Assurance Policy
Staff Discounts MOTs and Repair
Staff Retail Purchase Scheme
Accredited Mercedes-Benz training and qualifications
Bereavement leave
Company Car
Sick pay
Experience:
vehicle sales and finance: 2 years (required)
Licence/Certification:
Driving Licence (preferred)
TPBN1_UKTJ