Hybrid: home/office - Castleford - first three months in role will require training in Castleford Join our Key Accounts team and be at the heart of managing our most important client partnerships. You'll oversee high-value contracts that span multiple business units, acting as a central point of contact to ensure clear, seamless communication and exceptional service delivery. From onboarding to completion, you’ll take ownership of the entire contract lifecycle—tracking progress, staying ahead of compliance deadlines, and ensuring we meet or exceed service level agreements. Working hand-in-hand with our operations teams, you'll help drive efficiency, consistency, and client satisfaction every step of the way. As part of our ongoing commitment to growth of our key accounts, we're looking for an additional person to work as part of team of three Key Account Administrators reporting to Key Accounts Manager. You'll require a clear understanding of the business processes – supported by regular and ongoing training. Key Accountabilities (what you'll need to achieve): Administer Key Account contract summaries for designated clients – includes ensuring all information is issued and logged accordingly, submitting paperwork and liaising with Operations Teams to ensure works are completed on time Building and developing relationships with customers and the PTSG Operations teams Recognising and highlighting issues to the Key Account Manager before they reach the customer Understanding and communicating information on the products offered within the business Updating client portals with dates, paperwork, updates, quotations and exporting information to then log on contracts summaries Other administration duties, scanning, data inputting, validating information etc. Job Context / Key Challenges: This is a fast paced, high volume environment Ensuring the highest standards of service to all our Key Customers Keeping the online client portals are up to date and cross checked on a daily basis A diverse customer base and service provision means the role is varied and sometimes complex Building and retaining great customer relationships both externally and internally There is a degree of repetition and routine e.g. logging information on spreadsheets, checking paperwork, scanning paperwork and emailing to clients Person Profile (Qualifications, Knowledge, Skill and Experience): Previous experience of customer service in a similar environment - but not essential Detail orientated, with proven experience of great system and record maintenance Excellent communication skills, verbal and written at all levels Able to work autonomously, but also as part of the wider team – collaborating closely with the Operations teams Ability to adapt and multitask are essential Excellent administration and organisational skills – able to plan and prioritise Strong IT skills including MS Word, Excel and Outlook