Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role.
As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy.
Major Incident Manager (Home Based) Duties:
Develop end to end Major Incident Management process
Lead/Develop team and its high performance
Monitor team process/performance with KPI
Support bid response, manage service offering development
Develop playbooks and documentation
Continuous development of processesImplement and develop processes
Implement continual service improvement strategies
Collaborate with process managers to deliver ITIL-aligned service
Provide contract-specific Major incident reporting
Apply ITIL Major Incident Management techniques
Major Incident Manager (Home Based) Qualifications:
ITIL v4 Foundation / Intermediate
The contract opportunity for a Major Incident Manager (Home Based) is a 6-month contract paying a competitive day rate.
For further information, please apply with an updated CV and reach out to Ajay Hayre on / 07771507035
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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