Job Description
Service Desk Technical Operator (Telecoms / Digital Systems)
Location: New MiltonContract: 3–6 monthsIR35 Status: Inside IR35
Overview
We are currently recruiting for a Service Desk Technical Operator to support the launch of a new digital and telecoms-enabled system. This is a hands-on, technical role combining service desk support with device programming and build activities, ideal for graduates or junior technicians with a foundation in IT or telecoms.
You will work closely with first-line technicians and technical operations teams, supporting programme setup, device configuration, and day-to-day service desk activities.
Key Responsibilities
* Supporting the setup and delivery of a new digital/telecoms programme
* Programming, configuring, and building new devices and equipment
* Setting up hardware such as routers, switches, tablets, and connected devices
* Working alongside first-line service desk technicians to:
o Log, update, and manage support tickets
o Carry out initial technical triage and troubleshooting
o Escalate issues to 2nd/3rd line support where required
* Supporting telecoms and digital systems during a new system launch
* Following technical specifications, processes, and documentation accurately
* Completing production paperwork, system records, and build logs
* Carrying out basic testing and quality checks on configured equipment
Skills & Experience Required
* Basic understanding of telecoms, networking, or IT systems
* Comfortable working with hardware and software configuration
* Strong IT literacy (Windows, MS Office, ticketing systems)
* Good communication skills and a professional approach to user support
* Ability to follow detailed technical instructions with strong attention to detail
* A proactive attitude and willingness to learn
Desirable (but not essential):
* Previous service desk or technical support experience
* Exposure to telecoms environments or digital systems
* Graduate-level education in IT, Computer Science, Engineering, or similar
What’s on Offer
* 3–6 month contract inside IR35
* Opportunity to work on a new system launch
* Hands-on technical experience in a live operational environment
* Great exposure for graduates or junior technicians looking to build real-world experience
If you want, I can also:
* Shorten this for a Reed “summary” section
* Rewrite it to sound more graduate-focused or more technical
* Create a screening script for candidate calls
* Help you position the IR35 conversation cleanly