A leading travel company is seeking a Service Delivery Director to establish and lead customer service strategies for their Viator-Experiences business. The role requires a hands-on leader who will ensure exceptional customer resolution at all times, managing both in-house and vendor teams. The ideal candidate will have over 10 years of experience in customer operations, strong leadership skills, and a passion for customer-centric decision-making. This is a hybrid position requiring attendance at the London or Oxford offices a few days a week. #J-18808-Ljbffr