Job Specification: General Manager SaaS
Location: Maidenhead, UK
Employment Type: Full-time, Permanent
Salary: (£70,000 – £90,000) Plus Sales Incentives.
Reports To: CEO
Direct Reports: Department Leads (Sales & Marketing, Product Development, QA, Customer Solutions, Data Solutions)
About ORCA Service Technologies
ORCA Service Technologies is a fast-growing SaaS provider transforming the way field service businesses operate. Our flagship platform, ORCA, is a cloud-based CAFM, Asset Management, Field Service Management, ERP and CRM solution designed to deliver operational efficiency and scalable growth for clients across the globe. We are a technology-first, customer-centric company, driving innovation in digital-led maintenance and service delivery.
Role Overview
We are seeking an experienced, commercially driven, and hands-on General Manager to join our leadership team. This role is ideal for a sales-driven leader who thrives in a scaling SaaS environment and is passionate about building high-performing commercial functions.
As General Manager, you will take ownership of both operational execution and revenue growth, acting as a commercial leader and strategic partner to the CEO. You will spearhead SaaS sales, lead generation, and go-to-market strategy, while ensuring alignment between customer needs, product development, compliance and business growth.
This is a highly hands-on role, combining elements of Commercial Director and Organisational Leadership, with a strong focus on driving new business, expanding partnerships, and shaping product direction through deep customer insight.
Key Responsibilities
Strategic and Commercial Leadership
* Translate company vision into clear operational and commercial strategies.
* Lead the company's SaaS go-to-market strategy, including positioning, pricing, and growth planning.
* Drive revenue growth through new customer acquisition, upsell, and expansion into new markets.
* Identify and pursue strategic partnerships, channel opportunities, and new revenue streams.
* Monitor market trends, competitors, and industry developments to inform commercial strategy.
SaaS Sales and Business Development
* Take a hands-on role in lead generation, pipeline development, and closing key deals.
* Build and manage a scalable SaaS sales function, including processes, metrics, and tooling.
* Develop structured outbound and inbound lead generation programmes.
* Support complex enterprise sales cycles, including demos, proposals, and negotiations.
* Establish and manage a high-performing sales culture focused on measurable outcomes.
* Collaborate closely with marketing to optimise demand generation and conversion.
Customer and Product Alignment
* Act as the voice of the customer within the organisation, translating commercial insight into product priorities.
* Work closely with product and engineering teams to ensure the roadmap aligns with market demand.
* Support product positioning, messaging, and value communication.
* Drive customer engagement, retention, and long-term value creation.
Operational Excellence
* Lead business-wide operations across sales, marketing, product, finance, and customer success.
* Design and implement scalable operational frameworks and KPIs.
* Ensure consistent delivery, governance, and performance across the organisation.
* Maintain ISO-aligned processes across security (ISO and service management (ISO
Technology and Delivery Collaboration
* Collaborate with technical teams to shape architecture, delivery priorities, and technical strategy.
* Ensure strong communication between commercial and development functions.
* Promote modern software delivery practices including Agile, DevSecOps, and cloud-first development.
* Maintain sufficient technical awareness to engage credibly with customers and internal teams, without requiring deep hands-on coding.
People Leadership and Development
* Build and lead a high-performing, cross-functional team across sales, marketing, and operations.
* Oversee recruitment, coaching, and capability development aligned to company growth.
* Foster a culture of accountability, customer focus, and continuous improvement.
Key Skills and Competencies
* Strong commercial mindset with proven SaaS sales leadership experience.
* Ability to combine strategic thinking with hands-on execution.
* Experience building scalable sales and revenue operations in a SaaS environment.
* Excellent communication skills, particularly in translating customer and commercial needs into product and technical priorities.
* Strong leadership and stakeholder management skills.
* Data-driven decision making and operational discipline.
* Ability to thrive in a fast-paced, scaling technology business.
Required Experience
* Significant experience in a senior commercial, operational, or leadership role within a SaaS or technology business.
* Demonstrated success in driving revenue growth and scaling a SaaS sales function.
* Experience leading enterprise or mid-market sales cycles.
* Strong understanding of SaaS metrics, pricing, and business models.
* Familiarity with Agile delivery, cloud platforms, and digital transformation.
* Experience working closely with technical and product teams.
* Knowledge of ISO frameworks and operational governance is desirable.
Benefits
* 36 days holidays (inc Bank Holidays), Life Cover, Health Plan, Pension Plan, Rewards Scheme, performance related bonus.
If this sounds like the adventure you're looking for, please apply today.