To provide technical support and system administration for operational systems within Customer Services, ensuring effective functionality, maintenance, and development of platforms primarily focused on housing services but adaptable across the wider service. The role will ensure systems are optimised to support excellent customer service delivery.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
1. Manage, maintain, and configure operational systems used within Customer Services, ensuring reliability and performance.
2. Act as the primary point of contact for system-related issues, troubleshooting and resolving technical problems promptly.
3. Liaise with software suppliers, IT teams, and service managers to implement updates, patches, and enhancements.
4. Monitor system performance and produce reports to support operational decision-making.
5. Ensure data integrity, security, and compliance with relevant regulations and policies.
6. Analytical and methodical with strong attention to detail.
7. Problem-solving and logical thinking.
8. Ability to work under pressure and prioritise effectively.
9. Strong communication and interpersonal skills.
10. Adaptable and proactive in a fast-paced environment.
11. Committed to continuous improvement and high standards.
12. Collaborative and able to build positive relationships.
13. Resilient and results-driven
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £ per hour for all contracted hours.