Sheffield City Council is one of the UK's biggest social landlords, with a housing stock of around 40,000 tenanted and leasehold properties. At the heart of our growing and vibrant city, our housing service has a big role to play in the continued flourishing of the city.
Are you passionate about turning data into meaningful insights that drive better decision-making and service delivery? Do you thrive in a fast-paced, analytical environment where your work helps improve the lives of residents? If so, we’d love to hear from you.
We're looking for a forward-thinking Performance and Research Analyst to join our Planning, Performance and Involvement Team within the Housing Service.
Our team leads on performance management, service planning, communications and tenant engagement, business continuity, and risk. In a time of increased scrutiny of social landlords – particularly with strengthened regulatory standards from the Regulator of Social Housing (RSH) – your work will be vital in helping us put tenants and leaseholders at the heart of everything we do.
As a Performance and Research Analyst, you’ll play a key role in ensuring our services are evidence-based, transparent, and focused on continuous improvement. You’ll:
1. Interpret and analyse performance data, including benchmarking against national standards and feedback from tenant surveys
2. Assess performance against the RSH’s Consumer Standards, including the new Tenant Satisfaction Measures (TSMs).
3. Analyse customer feedback and complaints to identify areas for service improvement.
4. Support the development, implementation and monitoring of regulatory improvement plans.
5. Contribute to strategic planning, including supporting the annual review and consultation of the Housing Revenue Account (HRA) Business Plan.
6. Work collaboratively with teams to build insight-led approaches to service delivery and regulatory compliance.
We’re looking for someone who is:
7. Analytical and detail-focused, with experience working with complex datasets and transforming information into actionable insights.
8. Digitally confident, with experience in Power BI, data visualisation and dashboard creation – this is a growing area for us.
9. A strong communicator, able to present complex data clearly to a range of audiences, and confident working collaboratively across teams
For further information about the role please contact Louise Cassin –
equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.