Join to apply for the Digital Product Operations Analyst role at Institute of Communication
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Join to apply for the Digital Product Operations Analyst role at Institute of Communication
This is a hands-on, cross-functional role focused on translating business needs into digital solutions that improve customer experience and drive growth.
What You'll Be Doing
* Act as the link between business teams, HQ, technical partners, and vendors to ensure shared understanding across all digital initiatives.
* Work alongside Project Managers to deliver key projects from the digital roadmap.
* Capture, analyse, and document business requirements using tools like Jira and Confluence.
* Write clear user stories and acceptance criteria to support successful development cycles.
* Design and visualise process flows and improvements (current vs. future state).
* Lead and support user acceptance testing (UAT) and technical validations.
* Champion delivery best practices and continuous improvement across the PMO.
What You'll Bring
* Experience in digital/eCommerce operations, analysis, or delivery.
* Proven ability to turn business goals into functional and technical documentation.
* Familiarity with eCommerce platforms (Hybris preferred) and enterprise systems like SAP.
* Strong analytical and communication skills, with experience using Jira, Confluence, and Visio.
* Ability to work independently while staying collaborative, with a genuine passion for digital innovation.
* Working knowledge of HTML, JavaScript, XML, or JSON is a bonus.
* Experience with Adobe Analytics or similar tools is a plus.
What Success Looks Like
* Accurate, actionable user stories and process documentation.
* Strong collaboration with internal teams, HQ, and third parties.
* Clean backlogs with minimal outstanding issues.
* Proactive contributions to improving digital operations and delivery efficiency.
Additional Information
* 12 Month Fixed Term Contract
* 37.5 hours per week
* 25 days' annual leave
* Discretionary performance-based bonus scheme
* Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
* Permanent Health Insurance
* Flexible Benefits allowance
* Private Medical Insurance
Ready to shape the future of Digital Commerce? Apply now!
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Product Management and Marketing
* Industries
Operations Consulting
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