Team Leader (Barista Maestro)
Ladymead Retail Park, Europa Park Rd, Guildford GU1 1AJ, UK
Req #71252 | 25 June 2024
About Costa Coffee
At Costa Coffee, we aim to inspire the world to love great coffee. We value passion, energy, and teamwork to create memorable moments for our customers. If you're an aspiring Store Manager eager to lead a team, this role could be perfect for you.
Role Overview
Starting pay ranges from £12.33 – 13.33 per hour, increasing with training to £12.83 – 13.83 depending on store location.
As a Barista Maestro, you'll gain leadership responsibilities, accountability, and autonomy. Your daily tasks will include managing operations, stock, health & safety, store marketing, and more. Your focus will be on creating uplifting customer experiences and motivating your team to prioritize excellent service.
Responsibilities
1. Lead shifts to support colleagues in delivering exceptional customer experiences
2. Utilize team talents to maximize sales
3. Train and certify new Baristas
4. Learn and share new recipes and product ranges
5. Maintain high standards of quality, from espresso to customer satisfaction scores
Candidate Profile
We seek individuals passionate about coffee and people. Additional qualities include:
1. Reliability in opening and closing the store safely and on time
2. Leadership experience in a busy environment
3. Willingness to share responsibility
4. Ability to turn knowledge into innovative ideas for store success
5. Willingness to learn, be bold, and take action
6. Flexible, proactive attitude to meet daily challenges
Benefits
We value our team members and offer various perks, including:
1. Free handmade drinks during shifts and 50% discount on food and bottled drinks
2. Retirement Plan with matching contributions
3. Life Insurance & Income Protection (via pension scheme)
4. 50% discount in Costa stores via the Costa Discount App
5. Cycle to Work Scheme
6. Share Incentive Plan
7. Salary Sacrifice Pension Scheme (up to 10% matched contributions)
8. Shoes for Crews discount scheme
9. Discounts on gym memberships and fitness accessories
10. Feel Good discounts platform with cashback offers
Additionally, you'll contribute to fundraising efforts for the Costa Foundation, supporting children's education in coffee-growing communities.
About Us
We are driven by our core values of Passion, Warmth, Trust, and Courage. Recognized as the UK's No. 1 coffee brand for 14 consecutive years, we foster a culture of inclusivity, diversity, and continuous growth. At Costa, you can be your authentic self.
Additional Details
* Job Function: Retail Operations - Team Leader
* Pay Type: Hourly
* Employment Type: Permanent
* Location: Ladymead Retail Park, Europa Park Rd, Guildford GU1 1AJ, UK
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