Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector.
As a Customer Service Coordinator, you'll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.
If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.
Key Responsibilities
* Handle customer enquiries via phone and email professionally
* Process customer orders accurately using internal systems
* Maintain up-to-date customer records and account details
* Resolve customer issues and escalated where necessary
* Support planning and scheduling to meet customer requirements
* Assist with general customer account administration
* Liaise with internal teams to ensure smooth operations
Skills & Knowledge Required
* Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
* Strong customer service and communication skills
* Good IT skills, ideally with order processing or finance systems
* Excellent organisation and attention to detail
* Ability to multitask and prioritise workload
* Team-oriented with a proactive approach
* Industry experience (construction or waste) desirable
What's on Offer
* Workplace pension scheme
* Life assurance (4x salary)
* 25 days holiday plus bank holidays
* Training and development opportunities
* Supportive team environment with regular company social events
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