We’re a team of retail innovators who don’t just run stores – we empower teams to deliver the best shopping experience for every customer. This role is about delivering high standards, operational excellence, and a culture of continuous improvement while putting the customer first.
What you’ll be doing:
* Role modelling and coaching for high standards and efficiency across the whole food hall.
* Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
* Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great food manager:
* Previous line management responsibilities in a fast‑paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
* A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
* Experience leading teams in a dynamic, customer‑facing environment – you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
* Leadership experience in a high‑volume, fast‑paced operational setting – whether in retail, food service, or hospitality – where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
* Proven success in delivering against a wide range of KPIs – from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
* Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
* Discount card – 10% discount on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – we’ll match 4‑7.5% of your pension contributions.
* Sainsbury’s share scheme – build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – link with like-minded people to help fulfil your potential.
* Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may provide enhanced discretionary leave for families and support for carers, resources to understand and support the role and team, internal networks to remove barriers, and development opportunities such as mentorship, training and career pathways. We celebrate diversity through initiatives and events fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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