Main area Amputee Rehabilitation & Adult Therapies Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week Job ref 200-NN-712811-A&C-M1
Employer St George's University Hospitals NHS Foundation Trust Employer type NHS Site Queen's Mary Hospital Town London Salary £30,546 - £32,207 pa pro rata Salary period Yearly Closing 31/08/2025 23:59
Assistant Secretary to Amputee Service
Band 3
Job overview
To deliver effective secretarial and administrative assistance to the Consultant, Medical team, and Amputee Rehabilitation service within the Rehabilitation services. This includes communicating with referrers, patients, Consultants, other Trusts, and external personnel, offering support and aid as needed to ensure the delivery of high-quality service.
Main duties of the job
■ To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
■ To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
■ To work in accordance with the Trust's Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
■ To promote at all times equal opportunities for staff and patients in accordance with the Trust's policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
■ To ensure skills are up-to-date and relevant to the role, to follow relevant Trust policies and professional codes and to maintain registration where this is a requirement of the role.
■ To comply with the Trust's No Smoking Policies.
■ To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
- To provide the Consultant and medical team with an efficient reception service, including answering telephone queries and redirecting calls as appropriately, dealing politely and efficiently with general enquiries from staff, patients, visitors and other departments.
- - To take steps to resolve caller's complaints or concerns, communicating effectively and politely, dealing with problems as promptly and efficiently as possible.
- - To be responsible for the smooth operation of the offsite transcription service for the teams.
- - To act independently, ensuring that daily tasks and ongoing workloads are prioritised and completed in a timely manner.
- - To maintain an up to date diary for the Consultant and medical team including making appointments where appropriate and organising meetings as necessary.
- - To take and type minutes of meetings as required.
- - T o open, prioritise, sort and date stamp the incoming mail and take any appropriate action that is needed.
- - To assist in the compilation of reports, teaching materials, audits as required.
- - To process test results received regarding individual patients, ensuring that departmental procedures are followed.
- - To ensure that filing is kept up to date both in patient's case notes and departmental filing systems.
- - To undertake photocopying as required.
- - To locate, collect and book patients medical records in and out of the department as required.
- - To undertake any other duties required by the Consultant or Head of Rehabilitation Services, which are appropriate to the nature and grade of the post.
Person specification
Qualifications and Training
* Good general education including GCSE in Maths and English (or equivalent)
* RSA 111 or equivalent
Experience
* Experience of working in Healthcare setting
* Medical Secretary Experience
Skills
* Good IT and Admin Skills including Microsoft Office Application
* Experience in using Dictate and NHS Applications
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone: 02082963786
Text: 07501066267
Email:esth.dal@nhs.net.
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Katarzyna Pasnik Job title Specialty Manager for Neurorehabilitation Email address katarzyna.pasnik@stgeorges.nhs.uk Telephone number 07846673701
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