Job Description
IT Support Engineer - 3rd Line - 2nd Line Support. Permanent. T6/MN/1247884.
£36k + Benefits Package.
📍 Location: Onsite - Hampton Court, Greater London.
📍 Onsite Working: Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
*Must have Education Sector experience.
*Must be Eligible to work in the UK.
Leading School is seeking to secure a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students.
Technical Skills Required:
* 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience.
* Microsoft 365 Admin, SharePoint & MS Teams.
* Windows Server - knowledge of AD, DNS, DHCP, VMware etc.
* Networking - Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support / Desirable to have Ubiquity or Cisco Meraki experience.
* Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
* Hardware & Software support - installation, configuration & deployment.
* Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
* Security - Firewall, AV, Web Filters & Security Policies.
* VOIP Comms or Telephony support.
* Desirable Experience - Apple MDM solutions - iPads, iPhones.
* ITIL Framework knowledge.
* Managing small IT Projects.
* Leading a junior IT Engineer.
* Excellent communication skills.
* Good organizational skills & a proactive approach.
Working Hours:
Onsite Role - Term Time Hours - 8.30am - 5.30pm.
During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
Keywords: 3rd Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, MS 365, Office 365 & Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 3rd Line IT Support Engineer, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Hampton Court, Greater London, Permanent. T6/MN/1247884.