The Growth Company’s (GC) Business Finance Solutions team have an exciting new opportunity for a Collections Officer who will manage the portfolio of Start Up Loan clients who have defaulted on their loan repayments.
GC Business Financeis a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.
Office base is Trafford, but role will be mainly remote- 1-2 days in the office per week
Key Responsibilities
* Negotiating Repayment Plans for Customers experiencing genuine financial difficulties.
* Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.
* Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
* Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.
* Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
* Liaising with all Third Parties authorized to act on the Customers behalf.
* Ensure all responsibilities under Treating Customer Fairly are met.
* To contact Customers in arrears effectively for payment by telephone, email and letter whilst always following FCA requirements.
About you
* Have an understanding and/ or experience of financial process.
* Being able to show empathy on all calls.
* Think logical in different scenarios.
* Ability to understand, demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success.
Skills Required
* 1 year debt management.
* Credit Control and arrears experience.
* Account and CRM database management.
* Numerical and communication skills – “Communicate with impact and empathy”.
* Ability to work in a team environment.
* Excellent planning and organisation skills.
* IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
* Diary management.
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