Are you a dynamic, values-driven leader with a heart for Christian care? Pilgrims' Friend Society is seeking an Operations Manager to join our dedicated team, overseeing a portfolio of care homes across the country.
You'll play a vital part in providing essential support and leadership to our care & business managers and delivering high-quality care services rooted in our Christian ethos.
We are a Christian charity with a 200-year legacy of caring for older people and equipping churches for ministry in later life. With 12 care homes and 9 housing schemes across England and Scotland, we are passionate about helping older people live fulfilled, dignified lives.
Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w
Read more about this role here
Key Responsibilities
* Support the delivery of the Society's vision for care in all residential homes;
* Line manage and develop home managers through supervisions and appraisals;
* Oversee audits, inspections, and compliance to ensure regulatory and internal standards are met;
* Work alongside the Director and Assistant Director of Operations to implement strategic goals;
* Support marketing, occupancy, and communications strategies for the homes;
* Serve as a primary contact for operational queries and assist in resolving service-user-related issues;
* Participate in on-call support as part of the leadership team.
About You
* Experience in a management position as a Registered Care Home Manager or nursing qualification with management experience;
* Experience managing a multi-site setting;
* Minimum of 3 years' experience in a residential care setting;
* Willing to travel nationwide as required (minimum once a week);
* Strong understanding of care quality, compliance, and CQC standards;
* Budget control management;
* IT literate (MS package including Excel & Outlook)- electronic care plans & auditing;
* Skilled in auditing, budgeting, and project management;
* Excellent communicator with strong organisational and interpersonal skills;
* Personally aligned with the Christian faith and supportive of our mission and values.
This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).
Read 'What we believe' here: https://www.pilgrimsfriend.org.uk/about-us/what-we-believe
Hours
40 hours per week, usually worked over 5 days
"On-call" cover required to meet service demands
Benefits
* Company car available if required
* Remote working
* 5 weeks' paid holiday per year, plus bank and public holidays
* Ongoing and continuous training and development
* Ongoing support from management
* Pension scheme
* Ongoing training and support
* Team events
* Medicash
* Perkbox - including an Employee Assistance Programme
* Care Friends referral scheme
* Long-service and birthday rewards
Pilgrims' Friend Society is committed to diversity and inclusion and warmly welcomes applications from underrepresented groups, including Black, Asian, and Minority Ethnic individuals and those with disabilities. #J-18808-Ljbffr