Overview
Be at the Heart of our Community! We are looking for a flexible Part Time administrator to join our growing team at the Integrated Care Coordination Hub in Abel Smith House, Stevenage.
We are currently looking for 20hrs - Part Time, working shifts between 8am to 4pm and 12pm to 8pm, including 2 x Weekends a month. Unsocial hours payments are made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.
The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.
Proposed interview date 16/02/2026
Responsibilities
* Have good communication, IT and customer service skills.
* Undertake a range of administration tasks, including processing referrals and letters.
* Answer incoming calls, dealing with enquiries from patients, relatives and professionals.
* Ensure accurate and relevant information is recorded on our clinical system database.
* Work flexibly to meet the needs of the service.
* Processing written referrals onto our clinical system.
* Taking telephone calls from patients and other health care professionals.
* Dealing with enquiries in a helpful and efficient manner.
* Offering a high level of service to all our patients.
* Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
* Working with local service teams to complete required tasks and activities.
* Working well as a team under pressure in a busy environment.
* Sharing information and escalating issues as appropriate.
* Identifying innovative ways of working.
Qualifications and expectations
* You will receive full support and training to undertake all aspects of the role.
* You need to bring enthusiasm, energy and a flexible approach to work.
* After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.
Additional information
Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.
Employer values and benefits
* A big thank you for considering joining us at Hertfordshire Community NHS Trust
* You’ll find it a great place to work with many benefits offered to you as a member of our staff
* We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
* We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
* We donote want you to miss out so we would like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible
You’ve made a great decision to apply to join HCT - we are looking forward to taking the next steps of the journey with you.
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We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.
Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire.
What we offer
* Free parking
* Subsidised canteen
* 27 days annual leave (pro rata)
* Eye care vouchers
* Employee assistance programme
* One of the UK's best pension schemes
* NHS discount
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
Role tasks
* Processing listed tasks and supporting the clinical system as described above.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
This advert closes on Friday 13 Feb 2026
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