Job title: Property and Leasing Manager
Location: Nottingham / Derby / Midlands
Salary: Up to £30k + Car Allowance
We are looking to recruit a Property and Leasing Manager to join a contemporary Residential Property company offering modern apartment style living to Residential tenants.
This role will oversee the Midlands area covering multiple apartment buildings and act as the main point of contact to Residents, from initial property viewings to ongoing resident support and community engagement. This is a regional role, you will manage a Property Assistant and liaise closely with the Head Office team where full support on administration, maintenance and lettings will be given, allowing this role to be customer facing. Hence we are looking for someone with exceptional people skills and the ability to drive service excellence and high operational standards.
The role:
Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion providing data-informed feedback regarding property condition and pricing to support strategic decision-making.
Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols.
Work with the FM team and Compliance Manager to provide on-site support in relation to day to day compliance related activity.
Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high-quality outcomes through inspections and spot checks.
Proactively identify and escalate community or operational issues to the appropriate senior team.
Foster strong, positive relationships with residents across your region, lead the planning and delivery of approved community events that enhance resident satisfaction.
Support the senior team in the mobilisation of new buildings, ensuring a seamless resident experience and provide strategic input and administrative support on departmental projects and initiatives.
Facilitate access for third-party contractors and support the servicing of legal notices and consultation events as required.
The desirable candidate:
Proven experience in a customer-facing role within the residential property sector is essential, with a strong track record of delivering outstanding service.
Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement.
Demonstrated success in target-driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency.
Technologically confident, proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms.
Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents.
Highly organised and detail-oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records.
A genuine passion for delivering exceptional customer experiences, with a proactive and solution-focused mindset.
Perks & Benefits
Enhanced Pension
25 days annual leave, plus UK bank holidays
Life assurance
Group Income Protection
Private healthcare via Bupa
Learning and development opportunities
Employee wellness resources and events
Employee Assistance Programme
Regular team building events
If you have the experience required and the passion for this role, please Apply Now!
Please note: Hesketh-James are the agency working on this recruitment role.
Only candidates with the desired experience will be contacted due to the volume of applications received