Associate Brand Protection Analyst - Italian Fluency
London, UK or Wilmington, Delaware (US)
Monday-Friday, Standard Working Hours
Hybrid Work Model (3 days onsite/ 2 days remote)
Want to be part of something bigger?
We do too.
If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, compliance, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,400+ people around the globe.
As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.
Some of the things you'll be doing
Providing a primary point of contact for clients; 'Lead Analyst' role
Analyzing the content of websites and e-commerce listings to identify infringing content
Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
Communication with customers around specific cases, outcomes and to gain product knowledge
Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
Schedule regular customer calls
Track action items from these meetings
Handle current program requirements and questions
Escalate issues to commercial support teams as appropriate
What technical skills, experience, and qualifications do you need?
Business-level fluency in both Italian and English
Excellent oral and written communication skills
The ability to write documents in commercial English
Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
Knowledge of branding/trademark issues is beneficial
Basic understanding of HTML and JavaScript highly desirable
Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
Experience of giving training/presentations will also be desirable
Strong customer focus; team working; problem-solving and analytical ability
Working well under pressure, with attention to detail
Excellent time- / deadline-management skills
The ability to work independently with minimal supervision, and be adaptable to client and organizational change
You will possess an inquiring mind, and a willingness to learn new skills.
- CS1