My client based in Nottingham are a progressive Law Firm with an outstanding reputation. An opportunity has arisen for a Legal Support Manager Manager to join their Senior Support Team. This role is hybrid and will entail managing a team of up to 20 support staff both administrative and secretarial within the real estate team.This role will ensure the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact.
1. Managing a team of legal support staff of 20 or more.
2. Managing individual performance including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.
3. Ensure the smooth induction of new starters, transfers and maternity returns to the department.
4. Identify appropriate an provide pastoral care and active management of wellbeing for the legal support team.
5. Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.
6. Working closely with Managers
7. Developing relationships with stakeholders to ensure KPIs are met.
8. Managing headcount in line with business needs
9. Managing the recruitment and selection process
10. Arrange and chair legal support team meetings.
11. Produce management information as required and review processes and services introducing improvements/new services as appropriate.
12. Ensuring full compliance by the legal teams and actively support and be a champion for department/firm initiatives, engaging frequently with central teams and driving positive change.
13. Lead on department projects.
Applicants must have experience of line managing LEGAL support staff within a Law firm. Experience of managing around 10 plus employees would be required.Katie Bard is acting as an agency and is an equal opportunities employer.