Trauma & Orthopaedics is a busy department comprising surgical pre‑assessment, clinics, and wards. Our aim is to put patients first while delivering the highest quality of care.
Key responsibilities
* Provide essential administrative and medical secretarial support, ensuring smooth running of clinics, surgical pre‑assessments, and theatre lists.
* Prepare clinical correspondence and manage outpatient clinic bookings and theatre lists.
* Maintain accurate patient records and respond to telephone enquiries professionally and efficiently.
* Manage on‑call and white‑list duties, supporting daily activities.
* Coordinate appointments and act as a key point of contact for patients, relatives, consultants, hospital staff, and external agencies.
Qualifications
* Excellent organisational skills.
* Strong IT proficiency.
* Attention to detail.
* Clear understanding of confidentiality and data protection in healthcare.
* Experience in a surgical or acute specialty, particularly Trauma & Orthopaedics, is advantageous but not essential.
Benefits
* Full range of NHS benefits including annual leave and pension scheme.
* Flexible working hours.
* Fast Track Staff Physiotherapy Service.
* Multi faith prayer room.
* Discounted gym memberships.
* Excellent pension scheme and annual leave entitlement.
* Wagestream – access up to 40% of your pay as you earn it.
* Free Park & Ride service to NNUH site.
* Free 24‑hours confidential counselling support.
* On‑site nursery.
* On‑site cafes offering staff discounts.
* Support in career development.
* Flexible staff bank.
* Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics.
This is a full‑time role within a dedicated, friendly team at Norfolk and Norwich University Hospital. Your contributions will help deliver high‑quality patient care in a supportive and collaborative environment.
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