About us
We're The Letting Game – Bristol's award-winning lettings specialists, voted the city's Best Letting Agent seven years running. We're here to do things differently: honest lettings, delivered the right way, with transparency, purpose, and people at the heart of everything we do.
Our vision is simple: to deliver the best letting experience, for everyone.
We don't play like the others. We're on a mission to redefine what good looks like in lettings – combining smart systems, sharp compliance, and a culture that genuinely cares.
The role
We're looking for a Compliance & Policy Lead to join our team. This is a key role, making sure our properties, people and processes are safe, legal and ahead of the game. You'll take ownership of all things compliance – from gas safety and licensing through to anti-money laundering and GDPR – while shaping the policies and processes that keep our business running smoothly.
You'll be our go-to compliance expert, advising colleagues and landlords, leading our compliance strategy, and coaching our team to embed best practice. This role also takes on Data Protection Officer responsibilities, ensuring we stay fully aligned with GDPR requirements.
And it's not just about ticking boxes – you'll help us do things right, stay ahead of changes, and work with purpose, keeping The Letting Game at the forefront of the industry.
What you'll be doing
* Driving strategic compliance projects – looking ahead at changes on the horizon and preparing the business to stay one step ahead
* Designing and delivering compliance learning & development across the team to build knowledge, confidence and consistency
* Overseeing compliance across our portfolio, including HMOs, licensing, health & safety, AML and data protection
* Developing, updating and embedding policies and processes across the business
* Coaching and supporting our Compliance Specialist, and influencing teams across the business
* Keeping us ahead of legislation changes and sharing updates with the team through training, toolkits and refreshers
* Acting as Data Protection Officer – maintaining GDPR compliance, managing risks and handling Subject Access Requests
* Reporting on compliance to the HR & Operations Manager and Managing Director, and contributing at management level
What we're looking for
* 3+ years' lettings experience, with at least 2 years in a senior compliance/property management role
* Experience managing HMOs and selective licensing schemes
* Strong knowledge of lettings legislation, licensing and safety regulations
* Experience in policy development and/or data protection responsibilities
* Confident leader with excellent communication and coaching skills
* Highly organised, proactive and detail-focused – but also able to see the bigger picture
* Full UK driving licence and own transport
Bonus points if you have:
* ARLA Level 3 qualification
* Previous experience as a Data Controller or in an information governance role
Why join us?
At The Letting Game, work is more than a 9–5. It's where passion meets purpose. You'll be joining a team that:
* Puts people first – clients, tenants and colleagues alike
* Always looks ahead – embracing tech, legislation and innovation
* Does things right – ethically, sustainably and transparently
* Works with purpose – making a positive impact for our community and planet
You'll be part of a supportive, ambitious leadership team where your voice counts, your expertise matters, and your career can grow.
Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* On-site parking
* Paid volunteer time
* Referral programme
* Work from home
Experience:
* Property Compliance : 2 years (preferred)
Licence/Certification:
* Driving Licence and Own Transport (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Bristol BS9 4PN