Role Overview
Job Title: Professional Services Associate
Location: Office Based, Gas Street Birmingham
Division: Professional Services
Reports to: Senior Professional Services Manager
Contract: Permanent, Full-Time (37.5hrs per week)
Position Summary: As a Professional Services Associate at Carl Zeiss Vision UK & Ireland, you will deliver Professional Services expertise across different areas of the business, being the optical and product expert, creating and delivering exceptional training to external and internal customers and working across departments in supporting delivery of business initiatives.
Responsibilities
* Be a product ‘go to’ expert for the ZEISS business (lens and instruments).
* Create and deliver customer CPD (creation of content and delivery of content via various channels) encouraging greater ZEISS share of business through brand conversion.
* Create & deliver customer training presentations & skills workshops to promote ZEISS lenses, VTS & clinical instruments, aligned to commercial targets.
* Create & deliver the employee annual ZEISS internal learning programme (ZILP).
* Create & deliver internal product training presentations & workshops.
* Work across departments supporting business initiatives.
Essential Criteria
* Fully qualified Optometrist, with current GOC registration.
* Experience working in practice.
* Working knowledge of dispensing & lenses.
* Strong communication skills.
* Commercially aware.
* Ability to travel internationally as required.
Desirable Criteria
* Experience in creating and delivering product / technical training programmes / CPD within an optical environment.
* Experience of public speaking.
Benefits
* 10% Employer pension contribution (providing a 4% employee contribution).
* Bonus scheme.
* Private BUPA healthcare.
* Life insurance.
* Professional body subscription paid for by ZEISS.
* 25 Days annual leave (plus bank holidays), increasing with service.
* Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
* Employee health and well-being programme including premium access to the Calm app.
* Employee discounts with Perkbox.
Equal Opportunity Statement
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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