Job Description
We are looking for a Customer Team Member to join our team at Co-op. As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years, we have focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events.
Responsibilities
* Provide friendly and thoughtful service to customers, responding to queries and championing Co-op products and Membership.
* Work together with your store colleagues to solve problems for customers and members.
* Ensure the store is safe and legal, keeping shelves stocked and prices, dates, and temperatures up to date.
* Help introduce new products and services, sharing experiences with your colleagues.
* Support your local community by getting involved in activities and events.
Requirements
* A genuine care for the needs of customers and members.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* A positive approach to change and problem-solving.
* The flexibility to work a range of different shifts.
Benefits
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
* 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Full, paid training and dedicated support for your personal development and career progression.
* Cycle-to-work scheme.
Diversity and Inclusion
We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.
We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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