Aftersales Manager - Mercedes-Benz of Warrington
Full Time - 45 Hours
Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a role model for the whole department, working to maximise efficiency and profitability. You’ll use your knowledge and experience to impact the business positively, maintaining high standards and building a team you can be proud of.
What We Can Offer You
* Enjoy 33 days of annual leave (including bank holidays)
* Exclusive retail discounts on cars and services
* Company pension scheme
* Family-friendly policies to support work-life balance
* Cycle-to-work scheme
* Wellbeing support and healthcare access
* Paid community volunteer days
* Company share purchase plan
* Referral bonuses and training opportunities
* Life assurance options
* Flexible working options available
What You’ll Do Day To Day
1. Meet KPIs and targets for service and parts departments
2. Identify opportunities to improve operational efficiency
3. Enhance customer satisfaction while maintaining profitability
4. Develop a customer-focused team environment with clear targets
5. Address customer complaints promptly and effectively
6. Control costs, stock, and budgets rigorously
7. Follow warranty procedures for timely recovery of monies
Helpful Skills And Qualifications
We welcome candidates who are passionate about delivering excellent customer experiences, even if they do not meet every listed skill:
* Experience in a managerial role within a customer-focused department
* Budget development and monitoring skills
* Experience in a target-driven environment
* Understanding of marketing, pricing strategies, and legislation
* Customer-focused mindset
* Excellent communication, negotiation, and influencing skills
We value diversity and encourage enthusiastic learners to apply.
Join Our Growing Team
Group 1 Automotive is expanding, with over 7000 colleagues across 114 UK dealerships representing 21 brands. We aim to create outstanding experiences for our customers, partners, and team members, regardless of your passion for cars.
Our Core Values
Respect, Integrity, Transparency, Teamwork, and Professionalism are at the heart of everything we do, guiding our interactions and business practices.
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