Overview
Senior Customer Success Manager - Enterprise at Street Group. Manchester (Hybrid, up to 3 days WFH). £40k-45k (OTE £50k-£55k).
Street Group is a PropTech company focused on delivering delightful experiences for everyone involved in buying, selling, renting and letting property. We are expanding our client base, especially among enterprise estate agencies, and are investing in dedicated expertise to support large, complex accounts and drive long-term value.
Responsibilities
* Immersing yourself in the company and building knowledge of our evolving product.
* Own and grow relationships with Enterprise clients, understanding their business goals and ensuring our solutions deliver retention, satisfaction, and measurable impact.
* Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software.
* Identify and drive upsell and expansion opportunities across the Street ecosystem.
* Take a proactive, consultative approach to client success—spotting risks early, resolving challenges, and mitigating churn.
* Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales to deliver on client expectations.
* Use data and insight to guide conversations and drive strategic, outcome-focused discussions.
* Support clients through product adoption, process improvements, and wider transformation initiatives.
* Help implement and champion new customer success tools, including the rollout of a new CS platform.
Qualifications
* Proven experience managing strategic, high-value client relationships in a B2B SaaS, PropTech, or tech-first environment.
* Confident, engaging, and influential to senior stakeholders when leading QBRs and strategic reviews.
* Strong commercial acumen and a customer-first mindset, balancing client success with business growth.
* Data literate and confident using SaaS platforms, customer success tools, and CRM systems.
* Organised, proactive, and able to manage multiple priorities in a fast-paced environment.
* You’re curious and conscientious; you’ll know everything about our product and communicate it in an inspiring way.
About Street Group
We’re an award-winning PropTech business based in Manchester, founded in 2015 by Tom & Heather Staff. Our products include Street.co.uk and Spectre, which together transform how agencies win new business, engage with clients, and operate. Street.co.uk is our CRM, and Spectre is our instruction generation tool that supports growth and efficiency across our ecosystem.
Why join Street Group?
* Hybrid-working – up to 3 days per week from home.
* Guilt-Free R&R – £1000 towards a holiday after your first year (tax covered).
* Commitment to development with a £500 yearly L&D budget.
* Birthday time off; two paid volunteering days per year.
* Enhanced maternity, paternity & adoption pay.
* Mental health & wellbeing support and regular wellbeing initiatives.
* Flexible working hours and cycle to work/electric car schemes.
* Supportive, inclusive environment with a focus on sustainability.
* Competitive salary £40,000-£45,000 plus commission (OTE £50k-£55k), with flexibility on exact ranges based on fit.
Interview Process
Three stages (including a presentation): Introductory call with Talent team, Hiring Manager interview, and Final interview with presentation. If you need adjustments, please let us know.
Equity and diversity are important to Street Group. We are an equal opportunity employer and encourage applicants from all backgrounds. You must be eligible to live and work in the UK.
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