Job Summary
An exciting opportunity has arisen to be an integral part of a team of dedicated administrative staff responsible for updating and maintaining centralised Organ Donor Records in support of the organ donation process.
This crucial role will assist a busy department with processing large amounts of work accurately and within agreed timescales which provides a stimulating environment to work within.
You will play an active role in developing best practice in a department committed to team working and continuous improvement.
This is an excellent opportunity to take your administrative skills to the next level, and in doing so enabling people in need to benefit from life-saving operations and treatments. Put simply, a chance to improve patients’ lives – and yours.
You will also receive a thorough induction and training programme and receive ongoing development to support you in your role as well as your career ambitions.
You may be asked to travel occasionally to other NHSBT sites; however notice will be given.
Main duties of the job
1. Undertaking clerical duties as part of the Donor Family Care Service who are responsible for the management of processes and procedures associated with setting up, maintenance and review of centralised organ donor records.
2. Undertaking photocopying, printing and preparation of paperwork and associated documentation required to support donation facilitation and Specialist Nurse in Organ Donation (SNOD) on-call activity.
3. Dealing with incoming and outgoing post and managing distribution of donor packs to regional organ donation teams.
4. Receiving/sending emails and answering/making telephone calls as required, responding appropriately to the enquiry, or escalating if necessary
5. Receipt, creating, scanning and indexing organ donor records held on the electronic or manual filing and processing systems.
About You
Experience and Knowledge
6. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and Outlook) and database systems.
7. Experience of undertaking general administrative and clerical duties for example setting up and using filing systems and the use of general office equipment, fax photocopiers, scanners, PC.
8. Knowledge and understanding of information governance.
9. Knowledge and understanding of the need for confidentiality.
Qualifications and Training
10. General education to GCSE level or equivalent for literacy.
11. IT skills to RSA 2, NVQ2 or equivalent qualification or experience.
12. Demonstrates commitment to own continuous learning and development.