Adecco are seeking an experienced Complaints Officer - Homelessness to join our clients Housing Services team. This is a key role responsible for managing and responding to complaints and member enquiries across Housing Needs, Temporary Accommodation, Homelessness, and related services. You will ensure timely, accurate, and customer-focused responses while working collaboratively with colleagues and senior stakeholders. Complaints Officer - Homelessness Public Sector - Local Authority Temporary Role - to March 2026 Full Time - Monday to Friday, 36 hours per week £22.41 per hour PAYE / £29.72 per hour Umbrella Remote Working however IT will need to be collected on first day in Croydon ASAP startKey Responsibilities Handle complaints and member enquiries for Housing Needs, Homelessness, Temporary Accommodation, Housing Register, and Reviews. Issue responses to Stage 1 complaints and member enquiries in line with Local Government & Social Care Ombudsman (LGSCO) standards. Manage a high-volume caseload, aiming to close 10+ complaints per week within agreed timescales. Work collaboratively across teams and with senior leadership, including Chief Executive level. Ensure compliance with legislation, government guidelines, and best practice in complaint handling. Produce clear, concise reports on complex issues without jargon. Essential Experience Complaint handling experience within Housing Needs, Homelessness, Interventi...