Base pay range
Direct message the job poster from Pembrook Resourcing
Role
* Head of Business – Department: Dealership Operations
* Reports To: Group Operations Director / Managing Director
Role Purpose
The Head of Business has full responsibility for the overall performance, profitability, compliance, and leadership of a franchised motor dealership. The role is accountable for driving sales and aftersales results, delivering exceptional customer experience, ensuring regulatory compliance, and developing high-performing management teams in line with manufacturer and group standards.
Key Duties & Responsibilities
* Leadership & Management
* Lead and inspire all dealership departments including Sales, Aftersales, Parts, Service, Bodyshop, and Administration
* Set clear objectives and hold department heads accountable for performance
* Create a positive, compliant, and high-performance culture
* Full P&L responsibility for the dealership
* Deliver budgeted profit, volume, and margin targets
* Control costs and identify opportunities for growth and efficiency
* Analyse and act upon key performance indicators across all departments
* Oversee new and used vehicle sales performance, stock management, and pricing strategy
* Ensure strong FCA compliance, finance penetration, and adherence to Consumer Duty
* Maintain manufacturer standards for sales processes and reporting
* Drive aftersales profitability through productivity, retention, and quality control
* Ensure service, parts, and bodyshop departments operate efficiently and profitably
* Monitor technician utilisation, training compliance, and workshop performance
* Customer Experience
* Ensure consistently high levels of customer satisfaction and CSI performance
* Handle escalated customer complaints and ensure timely resolution
* Embed customer-first culture across all departments
* Compliance & Governance
* Ensure compliance with FCA regulations, employment law, health & safety, and manufacturer requirements
* Prepare for and manage manufacturer audits and performance reviews
* Maintain robust governance, reporting, and risk management controls
* People Development
* Recruit, develop, and retain senior management and key talent
* Conduct performance reviews, succession planning, and training development
* Ensure all mandatory training and certifications are maintained
* Manufacturer & Stakeholder Management
* Act as the primary point of contact for manufacturer partners
* Build strong relationships with group leadership, suppliers, and external partners
Skills, Knowledge & Experience
* Proven experience as a Head of Business, General Manager, or Dealer Principal within the motor trade
* Strong commercial and financial acumen with P&L responsibility
* In-depth knowledge of FCA regulations and dealership compliance
* Excellent leadership, communication, and decision-making skills
* Experience operating within franchised manufacturer standards
Personal Attributes
* Results-driven and commercially focused
* Strong leadership presence and credibility
* Highly organised with strong attention to detail
* Customer-focused with a professional approach
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Staffing and Recruiting
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